Phonix Care Protection Plan
Our 6-Month Warranty
Phonix Care gives you premium device protection and complete peace of mind. Every device sold comes backed by our comprehensive warranty.
What Is Covered
- ✓Hardware Defects: Logic board failures, faulty charging ports, speaker issues, or microphone bugs.
- ✓Screen Malfunctions: Unresponsive touch screens, display flickering, or vertical line defects not caused by impacts.
- ✓Battery Protection: Replacement guarantee if the battery health health capacity drops below 80%.
What Is Not Covered
- ✕Water & Liquid Damage: Corrosion or component failure resulting from exposure to pools, sinks, or rain.
- ✕Physical Impact: Cracked screens, dented bezels, or shattered back glass from drops.
- ✕Unauthorized Repairs: Opening the phone or self-repair attempts void the Phonix Care protection.
How to File a Claim
1
Report the Issue
Email our claims team at support@phonixstore.com or send us a message on WhatsApp with your Order ID.
2
Diagnostic Check
Bring the phone to one of our pickup hubs in Douala or Yaoundé, or mail it in for a professional hardware test.
3
Repair or Replace
We will repair the hardware defect within 3 working days. If it cannot be fixed, we provide a complete replacement.