Returns & Refund Policy
Our 30-Day Policy
Not fully satisfied with your purchase? No problem. Our 30-day "no questions asked" return policy makes it simple to exchange or refund.
Eligibility Criteria
- ✓Original Packaging: The phone must be returned in its original box with all accessories, cables, and documents included.
- ✓Pristine Condition: The device must have no marks, scratches, drops, liquid contact, or user-inflicted hardware damage.
- ✓Accounts Logged Out: Accounts Logged Out: iCloud, Google accounts, and custom passcodes must be fully removed before return.
Refund Payment Methods
We process refunds instantly once your return passes our inspection. Funds can be credited via your original checkout payment channels:
- MTN Mobile Money (Momo) — Instant
- Orange Money — Instant
- Bank Transfer (Afriland, etc.) — 1-3 Business Days
Return Steps
01
Initiate Return
Contact our customer support team or your sales representative with your Order ID and phone details.
02
Drop-off or Ship
Bring the packaged device to one of our pickup hubs in Douala Akwa or Yaoundé Bastos, or ship it using our courier partners.
03
Inspection & Payout
Our technicians run a quick hardware/software diagnostic to verify the device condition and immediately authorize your refund.